Gulaal

GENERAL DISCLAIMER

1. Gulaal BD does not deliver outside Bangladesh. For out of Bangladesh customer, please contact Gulaal PK or visit the Gulaal website designated for your region.

2. For all inquiries regarding orders, stitching, delivery, returns, refunds, or cancellations, please contact us via our official email addresses or customer helplines.

3. Our exchange, return & refund policy shall not be applicable for any discount sales product(s). Any discount item once purchased cannot be exchanged or returned.

4. Any bank service or transaction charges paid by the customer are non-refundable.

Exchange

We know that sometimes you buy something that does not work out as you had hoped. For that reason, we have created an exchange policy that is helpful.

1. Any request for an exchange must be made within 2 days of the product being received by the recipient.
2. If the item that you've received is different than the item that you had ordered.
3. The item that you've received — particularly for pre-stitched items — is not of the size that you initially ordered.
4. Items must be unused, unworn, unwashed, and have all original tags attached.
5. Any exchange reported after the stipulated period will not be accepted.
6. Gulaal BD will offer a free exchange within 3–5 working days for errors on our part after got claim with proven.
7. Please note any shipping costs will not be credited.
8. Please note that exchanges depend on product availability at our Bangladesh store.
9. If the same item is unavailable, you may choose another available item of equal or higher value (paying the price difference, if applicable) or wait until the item is restocked.

Return

1. Returns are accepted only for major quality defects, manufacturing faults, damage during delivery, incorrect or missing items, incorrect size or colour, or delivery failure.
2. Products received in damaged condition, improper packaging, or with manufacturing defects may be eligible for a return after verification.
3. Return requests must be submitted within 2 days of receiving the product.
4. Items must be unused, unworn, unwashed, and have all original tags attached.
5. All return claims are subject to inspection and verification by Gulaal BD.
6. Gulaal BD will review and resolve verified claims or discrepancies in accordance with its return policy.

Refund

Refund requests must be submitted within 24 hours of receiving the order and completing the payment.

Order cancellation

Any request for order cancellation must be made within 24 hours of the order being received. After the 12 hour period has expired, no request for order cancellation (on stitched or unstitched items) shall be entertained.